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Returns

Return & Refund Policy

Return and service questions should start with clear product identification and order context.

Clear Support StepsUse the process below, then review the complete policy text for the terms that apply to your order and product.
Identify the Product Provide the model number, SKU, order record, label photo, product photo, and issue description.
Contact Before Returning Do not ship products back until the return option and required information are confirmed.
Parts and Accessories Some issues can be solved by confirming compatible jaws, dies, blades, batteries, chargers, or small parts.
Process Overview

From request to resolution

This overview helps you prepare the right information. The complete policy text below remains the source for applicable terms.

ZUPPER tool model label shown for product identification
Verify model and label
Complete ZUPPER tool kit and carrying case
Confirm package contents
ZUPPER tool undergoing controlled product inspection
Document product condition
  1. 01
    Identify Your Order

    Confirm the order and product you want to return.

  2. 02
    Submit Return Request

    Tell us the reason for the return and provide the product and package condition. Supporting photos or video may be requested when relevant.

  3. 03
    Receive Authorization

    ZUPPER reviews the request and provides approved return instructions when the return is eligible.

  4. 04
    Return & Inspection

    After the product is received and inspected, the applicable refund or other resolution is processed according to the Return & Refund Policy.

Start a Return Request

Do not ship a product back before receiving return authorization.

The approved return address and shipping instructions are provided after your request is reviewed.

30-Day Return Policy

ZUPPER is a commercial brand operated by TAIZHOU JULI TOOLS CO., LTD. Products sold through zupperusa.com are sold and supported by TAIZHOU JULI TOOLS CO., LTD.

Registered Address

TAIZHOU JULI TOOLS CO., LTD.
No. 5, Fengyu East Road,
Yuhuan Economic Development Zone,
Taizhou, Zhejiang, China

Important: This registered address is not a customer return address. The return address is provided only after return authorization.

You may request a return within 30 calendar days after confirmed delivery. Contact ZUPPER before sending any product and obtain return authorization. Unauthorized returns are not accepted. The approved return address, packaging instructions, shipping instructions, and return-label instructions where applicable are provided only after authorization.

Customer-Preference Returns

This includes ordering the wrong model, changing your mind, no longer needing the product, or deciding that it is not suitable for the intended application. The product must be unused or in resalable condition, all included components must be returned, and original packaging should be retained where reasonably possible.

The customer is responsible for return shipping for a non-defective customer-preference return. Original outbound shipping is not refundable unless ZUPPER caused the error. Where legally permitted, deductions may be made for missing components, material signs of use, or damaged and incomplete returns. No restocking fee is charged unless separately disclosed and approved.

Seller-Responsibility Returns

For an approved wrong item, wrong model or variant, incomplete package, confirmed shipping damage, product that does not function on arrival, confirmed manufacturing defect, or product materially inconsistent with the listing, ZUPPER pays or reasonably reimburses return shipping. Available remedies may include troubleshooting, replacement parts, repair, exchange, equivalent replacement, or refund.

90-Day Quality Return or Exchange

For 90 calendar days after confirmed delivery, customers may request return or exchange consideration for a confirmed manufacturing defect or mechanical failure. The appropriate remedy is based on verified facts, product condition, available parts, inventory, repair practicality, and applicable law.

Return Authorization

Contact zupper@juli-tools.com, call +86 189 6866 2557, or use WhatsApp. Please provide the order number, model, SKU where available, delivery date, product-label or serial-number photo where available, issue description, relevant photos or video, and a list of missing items.

Refund Processing

After an approved return is received and inspected, the approved refund is initiated to the original payment method within 5 business days. Additional processing time may be required by the bank or payment provider. A refund cannot exceed the amount paid.

Your Legal Rights

This policy does not limit any consumer right or remedy that cannot lawfully be excluded or limited.