Additional FAQ Information
Ordering and Product Support
How do I confirm the right product?
Send the model, application, material, working range, quantity, and relevant photos to ZUPPER Sales & Support before ordering.
How do I request a return?
Contact ZUPPER within 30 calendar days after confirmed delivery. Return authorization and the approved return address must be provided before you send the product.
Who pays return shipping?
The customer pays return shipping for a non-defective customer-preference return. For an approved seller-responsibility case, ZUPPER pays or reasonably reimburses return shipping.
What is the 90-day quality return or exchange period?
For 90 calendar days after confirmed delivery, customers may request return or exchange consideration for a confirmed manufacturing defect or mechanical failure. The remedy depends on verified facts and the circumstances.
What warranty applies?
Products purchased directly from zupperusa.com include the ZUPPER 2-Year Limited Manufacturer Warranty provided by TAIZHOU JULI TOOLS CO., LTD. Battery and charger coverage applies only to confirmed manufacturing defects; normal battery-capacity decline is excluded.
How long is a replacement covered?
A replacement is covered for the remainder of the original warranty period or 90 days from replacement delivery, whichever is longer. A refurbished replacement is not provided unless separately disclosed and accepted by the customer.
When is an approved refund initiated?
After an approved return is received and inspected, the refund is initiated within 5 business days. Additional bank or payment-provider processing time may apply.
Can I cancel an order?
Contact ZUPPER as soon as possible. An order can be considered for cancellation before fulfillment begins. If it has shipped, the Return & Refund Policy applies.
How do I contact support?
Email zupper@juli-tools.com, call +86 189 6866 2557, or contact us on WhatsApp.