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ZUPPER Information

Damaged, Missing or Incorrect Item Policy

Find clear information about ZUPPER products, purchasing, and professional support.

Need Product Guidance? Provide the model, quantity, application, relevant photos, order details, and required documents for a clear response.
Product Details Confirm the model, application, package contents, quantity, and support requirements before purchase.
Product Support Contact ZUPPER with the model number, product photos, order details, and required documents.
Ordering Information Review the applicable shipping, payment, return, warranty, and service information before ordering.

Damaged, Missing or Incorrect Items

This policy applies to purchases from the ZUPPER USA online store operated by TAIZHOU JULI TOOLS CO., LTD.

Contact ZUPPER promptly if an order arrives damaged, incomplete, incorrect, or not functioning on arrival. Reporting the issue within seven calendar days is preferred so shipping and package evidence can be reviewed, but notification after seven days does not remove statutory rights that cannot legally be excluded.

Information to Provide

  • Order number
  • Product model and SKU where available
  • Delivery address and carrier tracking
  • Delivery photo where available
  • Photos of the package, shipping label, product, and damage
  • List of missing or incorrect items
  • Video showing a functional issue where useful

Review and Remedy

ZUPPER may investigate with the carrier, request additional confirmation, provide troubleshooting, send replacement parts, arrange repair, exchange the product, provide an equivalent replacement, or issue a refund depending on verified facts, product condition, available parts, inventory, and applicable law.

For an approved seller-responsibility case, ZUPPER pays or reasonably reimburses return shipping and provides the required instructions. Do not send a product before return authorization is approved.

Contact

Email zupper@juli-tools.com, call +86 189 6866 2557, or contact us on WhatsApp.